Holiday World ranked top theme park in Forbes Best Customer Service list

Holiday World & Splashin’ Safari is ranked #40 by the Forbes Best Customer Service rankings. Holiday World was the top-ranked entertainment company in the national list, which includes brands such as Chick-Fil-A, Coscto, and Amazon. Holiday World’s Happy Halloween Weekends was just named the Best Theme Park Halloween Event in the Midwest by USA Today’s voters, and Splashin’ Safari was just named the #1 Water Park in the World by Amusement Today.

“As a family-owned and -operated business, we’re astonished to see Holiday World & Splashin’ Safari listed among these huge national mega-brands,” says Leah Koch-Blumhardt, Director of Communications and Fourth-Generation Owner. “But at the same time, we’ve had our sights set on delivering exceptional operations for the last several years. This is a testament to how friendly and excellent our Team Members truly are. Our Guest satisfaction ratings are higher than ever.”

Holiday World theme park is open Saturdays and Sundays for Happy Halloween Weekends, a family-friendly event with a dinosaur theme in 2026. The event features a 12-acre Dino Corn Maze Adventure and a 500-drone show on Saturday Nights called Dinos Soar in the Sky. Beginning this weekend, the park is offering extended 10pm Saturday closings through October 24. The park is open Friday evenings from 5 – 10pm for Friday Night Live!, which includes live music, drink specials, and night rides on the park’s famous lineup of roller coasters and rides.

“Our vision is to be every family’s home for the holidays, and we’re going to get there by delivering heartfelt, authentic experiences,” adds Koch-Blumhardt. “We don’t have ‘cast members’ because we’re not putting on a show. We deliver excellent service and great value, with free soft drinks, free parking, and free sunscreen. No gimmicks, no gotchas, just good, old-fashioned family fun.”