Generations receives long-term service accreditation

Generations, Area 13 Agency on Aging & Disability, recently received 3-year Accreditation in the category of Case Management for Long-Term Services and Supports (LTSS) from the National Committee for Quality Assurance.  The 3-year Accreditation status is the highest level awarded by NCQA.

NCQA’s Accreditation of Case Management for LTSS program is designed for home and community-based organizations, health plans that only provide LTSS benefits and other organizations that coordinate LTSS. It can be used to align goals and approaches to LTSS across payers and providers.

Earning NCQA’s Accreditation of Case Management for LTSS demonstrates that an organization is dedicated to coordinating the delivery of care in a person-centered and integrated manner to help individuals function optimally in their preferred setting.

NCQA Accreditation standards are intended to help organizations achieve the highest level of performance possible, and create an environment of continuous improvement. The standards are set high to encourage organizations coordinating LTSS to continuously enhance the quality of services they deliver.

“Accreditation was a two-year process. We began by identifying gaps in services and then created a work plan to fill in those gaps,” Generations’ Director of Operations, Stacey Kahre said. “By the end of this two-year period, we had redesigned operations that improved the agency’s efficiency which, in turn, improves customer service.”

“Our focus has always been on the individuals that we serve, and the NCQA process has paved a way to provide services that are person-centered and tailored to meet the diverse needs of each individual,” she added.

NCQA’s Accreditation of Case Management for LTSS is a voluntary review process.